OUR SERVICES
Benefits & Finance
Help organising Universal Credit enquiries, debt-related correspondence and questions about financial difficulties. Specialist advice or referral depends on the case.
What we can help you discuss
Identify the organisation involved and the subject of the correspondence. Any need for specialist advice or referral is explained before work begins.
Examples of benefits, debt and finance enquiries you may wish to discuss include:
- Universal Credit enquiries and related correspondence.
- Debt-related letters or requests for information.
- Questions arising from household financial difficulties.
- Identifying the organisation involved, the current stage and whether specialist support may be needed.
These examples concern initial enquiries and organising information. They do not promise benefit entitlement, debt reduction or a successful appeal. Available support and any need for specialist advice or referral are confirmed before work begins.
HOW IT WORKS
A simple, clear process.
01
Get in touch
Share a brief outline without documents or sensitive details.
02
Find the right support
We explain the available support and who would provide it.
03
Agree the next steps
The scope of work and any fees are confirmed before work starts.
Before you contact us
For a benefits, debt or finance enquiry, it is useful to have the following ready:
- The organisation involved and the subject of the letter or enquiry.
- Any relevant dates or response dates mentioned in correspondence.
- A general outline of the current stage and any response already made.
Do not upload or send bank statements, account numbers, benefit records or other sensitive financial or personal information through the initial enquiry form. Give a brief general outline only.
Start with a brief enquiry
Describe the type of issue and the stage you have reached in general terms. Do not upload documents or sensitive personal details in the initial enquiry form.
The scope, fees and service provider are confirmed before work begins. No appeal or complaint outcome is guaranteed.